ServSafe Alcohol Practice Exam

Which statement should be avoided when telling a guest to stop drinking?

1. "I just want to make sure you get home OK"

2. "You've had enough"

3. "It’s against the law for me to serve you any more alcohol"

4. "Our policy does not allow me to serve you any more alcohol"

The correct answer is: "You've had enough"

When addressing a guest about their drinking, it’s important to communicate in a manner that is respectful and non-confrontational. The statement "You've had enough" can come across as judgmental and patronizing, potentially leading to defensiveness from the guest. This approach might escalate the situation or cause the guest to react negatively, making them feel embarrassed or insulted. Instead, statements that explain the situation in a factual manner or prioritize guest safety, such as referring to legal obligations or established policies, are more effective. These approaches help to maintain a professional environment and can make the guest more likely to understand the reason behind the request to stop drinking. Focusing on the implications of serving alcohol, rather than making a personal judgment about the guest's consumption, fosters a more respectful dialogue.