ServSafe Alcohol Practice Exam

When stopping service to a guest, what is a recommended action?

1. Wait until the guest orders another round

2. Alert a backup for assistance

3. Directly tell the guest they are no longer served

4. Offer them only drinks with low alcohol content

The correct answer is: Alert a backup for assistance

Alerting a backup for assistance when stopping service to a guest is a recommended action because it ensures that the situation is handled safely and professionally. It recognizes that discontinuing service can lead to confrontation or an uncomfortable situation, especially if the guest becomes upset. By having another staff member present, you create a supportive environment that can help de-escalate any tensions and provide the guest with a sense of care. Furthermore, this practice aligns with responsible alcohol service standards, which require staff to ensure the safety of all patrons. It demonstrates that staff members have a system of support in place, promoting a community approach to managing alcohol service effectively.