ServSafe Alcohol Practice Exam

What is the best course of action if a guest arrives already intoxicated?

1. Ask them to leave

2. Physically restrain them

3. Refuse them entry to the establishment

4. Allow them to stay with supervision

The correct answer is: Refuse them entry to the establishment

Refusing entry to an already intoxicated guest is the best course of action for several important reasons. This approach helps to maintain a safe environment for all patrons and staff, as serving alcohol to someone who is already intoxicated can lead to further impairment, increased risk of accidents, or aggressive behavior. When refusing entry, it is crucial to handle the situation with care and professionalism. Staff should be trained to assess a guest's level of intoxication and act accordingly, ensuring that their actions comply with local laws and regulations regarding alcohol service. This option also demonstrates the establishment’s commitment to responsible service of alcohol, helping to protect its reputation and legal standing. Other choices, such as asking the guest to leave or physically restraining them, may escalate the situation unnecessarily and could lead to confrontations or safety issues. Allowing them to stay with supervision does not address the primary concern of their intoxication and may still expose the establishment to liability or disorderly behavior from the guest. Therefore, refusing them entry is the most proactive and responsible decision.