ServSafe Alcohol Practice Exam

If a guest arrives intoxicated, what should you do?

1. Serve them a non-alcoholic drink

2. Encourage them to stay longer

3. Politely refuse their entry

4. Allow them to enjoy the atmosphere without serving alcohol

The correct answer is: Politely refuse their entry

When a guest arrives intoxicated, the appropriate course of action is to politely refuse their entry. This is based on responsible alcohol service practices, which are crucial for the safety of both the individual and others in the establishment. Allowing an intoxicated person to enter can lead to further impairment, potential accidents, or disturbances, all of which can create liability for the establishment and compromise the safety of staff and patrons. By refusing entry, you are taking proactive steps to prevent any negative consequences related to over-serving alcohol. This action not only adheres to legal and ethical standards for serving alcohol but also promotes a safe environment for all guests. Responsible service includes recognizing signs of intoxication and acting in a manner that prioritizes the welfare of individuals and the overall atmosphere of the establishment. While serving a non-alcoholic drink, encouraging them to stay longer, or letting them enjoy the atmosphere without alcohol might seem like more accommodating options, these choices do not address the underlying issue of intoxication effectively and could lead to further complications.