ServSafe Alcohol Practice Exam

How should you handle guests attempting to leave the premises intoxicated?

1. Offer them a complimentary drink

2. Try to convince the guest not to drive

3. Ignore them and let them leave

4. Ask security to intervene

The correct answer is: Try to convince the guest not to drive

The best approach when handling guests attempting to leave the premises intoxicated is to try to convince them not to drive. This response is rooted in the responsibility of alcohol servers to promote safety and limit potential harm. Engaging with the intoxicated guest allows you to express concern for their well-being while also helping to prevent accidents that could result from impaired driving. By encouraging a conversation about their transportation options, you provide alternatives such as calling a cab, using a rideshare app, or designating a sober driver. This proactive step demonstrates your commitment to responsible alcohol service and the safety of both the guest and the wider community. The other options would not effectively address the safety concern. Offering a complimentary drink would only exacerbate the situation, further impairing their judgment. Ignoring the situation fails to take responsibility for the guest’s safety and could result in severe consequences. Involving security may be necessary in some cases, but it should typically be a last resort after trying to communicate directly with the guest. Engaging the guest in conversation is the most appropriate first step in ensuring their safety and promoting responsible alcohol consumption.